Refund policy

Return and Refund Policy – Shop Flair

Last Updated: October 21, 2026

At Shop Flair, we strive to provide our customers with stylish, quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return under the following conditions:

  • The product received is damaged or defective.

  • The product received is incorrect or different from the product ordered.

  • The product has a manufacturing defect.

To be eligible for a return, the product must be unused, in its original condition, and accompanied by its original packaging and any included accessories.

Please note: Change-of-mind returns, incorrect product selection, and compatibility issues caused by selecting the wrong phone model may not be eligible for a return.

2. Return Request Period

Customers must contact Shop Flair within 7 days of receiving the order to report a damaged, defective, or incorrect product.

Please provide your order number, a description of the issue, and clear photographs or videos showing the problem. Our team will review the request and inform you of the next steps.

Requests submitted after the specified period may not be accepted.

3. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products that have been used, damaged after delivery, or altered by the customer.

  • Products without their original packaging, where the packaging is required for verification.

  • Products damaged due to improper handling or misuse.

  • Products returned without prior approval from our customer support team.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

4. Refund Policy

Once your return request is approved and the returned product has been inspected, we will notify you of the refund decision.

If approved, the refund will be processed to the original payment method, where possible. Refund processing generally takes 5–10 business days after approval, depending on your payment provider or bank.

For Cash on Delivery (COD) orders, our support team will contact you to arrange an appropriate refund method.

Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective product or applicable law requires otherwise.

5. Exchanges

If you receive a damaged, defective, or incorrect product, you may request an exchange, subject to product availability and approval.

If an exchange is unavailable, we may offer a refund or another suitable resolution in accordance with applicable law.

6. Return Shipping Charges

If the return is approved because the product is damaged, defective, or incorrect, Shop Flair will provide instructions regarding return shipping.

For other approved returns, the customer may be responsible for return shipping charges, where applicable and permitted by law.

Please do not ship any product back without contacting our customer support team first.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not been processed or shipped may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

8. Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

To help us resolve the issue quickly, please share:

  • Your order number.

  • Clear photographs or a video of the product.

  • Photographs of the packaging, if relevant.

  • A brief description of the issue.

Our team will review your request and provide an appropriate resolution.

9. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact us using the details below.

Brand Name: Shop Flair
Email: help.shopflair@gmail.com
Phone: +91 85956 28205

Our customer support team will assist you with your request.

10. Policy Updates

Shop Flair reserves the right to update or modify this policy when necessary. Any changes will be published on this page with the updated revision date.

By placing an order on our website, you acknowledge that you have read this policy, subject to your rights under applicable law.